Shipping & Returns
|How do you ship your products?||
US orders are shipped via USPS Priority Mail, which takes 1-3 business days. We also offer expedited shipping options via UPS. International orders are shipped via DHL. For all orders, please allow 1-2 business days for processing.
Our shipping does not require signature for delivery and the courier might leave the package at your mailbox or door. We are not responsible for lost or stolen items after a carrier has made a successful delivery at your designated address. Please email firstname.lastname@example.org if you require a signature for delivery.
For orders over $100 within the US we provide free shipping.
|Do you offer expedited shipping?||
Yes, we offer expedited shipping options at checkout for both US and international orders.
|What is your return policy?||
You may return items that are in new condition - unworn, unwashed, and in original packaging (tag must still be attached) within 30 days of receiving your order. Email us at email@example.com with your order number, details, and reason for return.
For orders within the US, a $9.95 restocking fee will be deducted from your refund amount to cover the cost of return processing. For returns of bulk orders, the full value of return shipping will be charged at our discretion. Once item(s) are received and inspected, your refund, net of any restocking fee, will be credited back to your original form of purchase. Shipping costs are non-refundable. Please allow for 5-7 business days to be reflected on your statement.
If items are returned in an unacceptable condition, a refund will not be issued and the item/s can be shipped back to you at your expense.
At this time, International orders are responsible for the cost of return shipping.
|What is your exchange policy?||
We are happy to assist you with an exchange. Please reach out to firstname.lastname@example.org and indicate your desired exchange item(s).
|When will I get my refund?||
Once we receive your return, please allow 3-5 business days for your return to be processed, and then up to 7 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We will send you an email when your refund has been processed.
|Do you offer international shipping?||
Yes! Comme Si ships internationally to Canada, Europe, South Korea, Japan, Singapore, Australia & New Zealand. If you live in another country and want to see Comme Si available there, let us know at email@example.com.
Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
If you decide to refuse any shipments from Comme Si, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Comme Si. This amount will be subtracted from your merchandise refund.
For questions and general inquiries, please email us at firstname.lastname@example.org